Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM that lets you activate a mobile data plan without a physical SIM card. It's built into your phone — just scan a QR code or enter an activation code, and you're connected to a local network in your destination country. Compatible with iPhone XS+, Google Pixel 4+, Samsung Galaxy S20+, and most modern smartphones.

After purchase, you'll receive a QR code and activation code. On iPhone: Settings → Cellular → Add eSIM → Scan QR Code. On Android: Settings → Network → Mobile Network → Add eSIM → Scan QR Code. Turn on data roaming, and you're connected! Full step-by-step guides are available in your dashboard.

FlexiESIM works with any unlocked eSIM-compatible device. Most phones from 2020+ support eSIM: all iPhone models from XS onwards, Google Pixel from 4 onwards, Samsung Galaxy S20/S21/S22/S23/S24 series, and many more. Your device must be carrier-unlocked to use a foreign eSIM.

FlexiESIM offers coverage in 200+ countries and regions worldwide, including popular destinations across Asia, Europe, North America, South America, Africa, and Oceania. Each plan page shows exactly which countries are included. Regional plans cover multiple countries within a region at a better value.

You can easily top up your plan from the My eSIMs dashboard. Select your active eSIM and choose a data add-on. Top-ups activate instantly. We'll also send you a notification when you're approaching your data limit.

Yes! Before your plan expires, you can purchase an extension from your dashboard. Extension options range from 7 to 30 days. Your unused data rolls over into the extension period.

We accept all major credit and debit cards via Razorpay (for Indian users) and Stripe (globally). Apple Pay and Google Pay are also supported where available. All payments are processed securely with bank-grade encryption.

Yes, we offer a full refund within 7 days of purchase if your eSIM has not been installed or activated. Refunds are processed within 3-5 business days to your original payment method. Partially used plans are not eligible for refunds. Contact support to initiate a refund.

Absolutely. eSIM technology uses bank-grade encryption. Your eSIM profile is stored securely on your device and can be remotely deactivated if your phone is lost or stolen. Unlike physical SIMs, there's no card to lose or damage.

Yes! Your WhatsApp, Telegram, and other messaging apps are tied to your primary SIM number. FlexiESIM adds a secondary data line — so your messaging apps continue working normally on your original number while you use eSIM data for browsing.

Most activation issues are resolved quickly. Try: 1) Ensure data roaming is ON, 2) Restart your device, 3) Re-scan the QR code from your dashboard. If the issue persists, contact our 24/7 support team via live chat or email — we typically resolve issues within minutes.

Not at all! Your physical SIM can stay in your phone. You can use Dual SIM mode: keep your primary SIM for calls/SMS and FlexiESIM for data. On iPhone, go to Settings → Cellular → set FlexiESIM as your data line.